Frequently Asked Questions

Everything you need to know about your Neutonic experience.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is Neutonic's return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.

Do you offer international shipping?

Yes, Neutonic ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my Neutonic garments?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the internal label of each piece.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I determine my size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.